I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. StubHub stopped guaranteeing cash refunds. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. On Feb. 26, StubHub's general counsel was hailing the company's . I wish I found this website earlier. I should be given a refund! The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Thank you StubHub. Im sensing a nice class action lawsuit coming your way. Don't take NO for an answer! OK, I think this show has been rescheduled to September 7, 2022. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. You will enter your community username and new password and done! When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Tickets were either never delivered or arrived late. The game has been changed to Sunday 27th August and we are simply no longer in the UK. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. They still charged me fully for a canceled ticket transaction. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. At NO stage did they advertise this game as a TBA or TBC date and time. I'm returning the tickets and buying else where. Concert was postponed to October and was just canceled. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. StubHub will contact you as soon as possible. This settlement ensures that consumers will receive the refunds that they are entitled to.. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. totalling almost 900.00 in the middle of the night. DON'T BUY ON THEIR PLATFORM!!! Who should shoulder those cancellation costs? I don't think it's fair that you hold our money like that and can only offer us the option to sell!! All of our tickets were void, fakes, frauds. I was not able to enter the concert . Should have checked this site first. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Stubhub is such a ripoff. It . As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Terrible Service! View Levi's Stadium Ticketback Terms. StubHub said they'd refund canceled tickets, but now - SBNation.com Now they are saying they will give us a coupon for events canceled. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. to see the game on TV? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub refunds: How to get cash instead of credit for events | khou.com NEVER AGAIN will I use STUBHUB. This cookie is set by GDPR Cookie Consent plugin. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Keep asking to speak to someone higher! We are changing the way you register and sign-in to the StubHub Community. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Help us improve this article with your feedback. I want my money back I am not thinking about other events that might take place in the far away future. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Necessary cookies are absolutely essential for the website to function properly. Problem is, I'd be wearing the "lost" one and would then be denied entry. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. They said outta luck. Congratulations, Stubhub. What does "100% guaranteed" mean these days? Can I change, cancel, or get a refund for my tickets after - SeatGeek I won't let them take advantage of fans like me by ; and they have friendly voices. I will never use stub hub again. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Danielle is the author of this solution article. Had I known seller didn't have tix I never would've purchased. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. I would like my money back due to a postpond concert hours before the concert. StubHub changes its refund policy during COVID-19 pandemic, how you can Is there any way to find out if its still being processed at all? the Stubhub policy is to only give refunds if an event is cancelled. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Checked my status for my refund on two events. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. What about Canada? I emailed them screen shots proving there was no such disclosure. Hour on Chat and another hour on phone. You will receive an email with instructions on how to receive your refund. I listed tickets on Stub Hub for a Broadway show. Needless to say, this concert never happened. anyone have any advise on how to deal with this? StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy I lost my tickets. Refund peoples money. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. My tickets were 100% real. I purchased a ticket in February for a concert for over $800. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. Never got my refund from grizzmas July 31st 2021. He reportedly paid $120 per ticket. Horrible return policy, will never use stubhub again!!!! This cookie is used for the website live chat box to function properly. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. We waited two hours until they decided to open the door again. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. StubHub's no-refund policy leaves ticket holders fuming - WCPO while we were at work. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Second package was never able to contact anyone to reroute as address was incorrect. The 3 tickets totaled close to $600. and did I get a refund?!? Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. It's my money, why are they holding it?!!!! "We were only allowed 120 percent credit toward future concerts, not refunds.". I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. The latest breaking updates, delivered straight to your email inbox. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Its a bull. The event has been passed, and no new date has been posted. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. It also noted that its ability to open discussions with Viagogo has been a part of the decision. I was told at the door stub hub does this frequently. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. StubHub changed its fine print on March 25, offering most customers just a credit. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. We were not the only ones. Wrong seats. I checked by calling Ticketmaster. The Investigators: Ticket companies are refusing refunds for canceled Horrible company. I'm out $282 because stubHub won't stand refund. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Never use stubhub again. Stub hub is a 3rd party seller. $868.64 is a lot of money especially now to just throw away. Contracts are contracts. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Wow. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. So much for the 100% guarantee. if you have any questions please feel free to contact me. Up the food chain with a supervisor, still nothing. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I want to know what the point of the "protection plan" is that they have? It not I guess it is small claims. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Very disappointed. I selected a particular date for a Broadway show. StubHub to refund over $3 million to more than 8,500 Colorado customers When you mess up, that's your problem not stubhubs and not the original sellers. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I sold two tickets on StubHub and only received payment for one. How come they can't control that?!! The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. Overall awful experience with only one of four tickets received for $500. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. i am not interested in a credit that expires so therefore am requesting my full refund. Nobody will know until game day. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Terrible service as solution they've suggested me to sell them again, so fraud other people! 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Decide on a ticket price and how you will be repaid. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Part of my frustration is money lost but it's also abt the integrity of the company. This is ridiculous never using them again. Is there any way I can confirm that my Stubhub QR codes are still good? I will never use Stub Hub again. No Wonder I See Horrible Complaints. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. 2023 The Hollywood Reporter, LLC. At the event, tickets were discovered to be invalid. Last time I'll probably use StubHub. Called back for refund. I purchased tickets to the Olympic gymnastics trials in January 2020. Following backlash from customers, the ticketing company responded in a statement this week. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Called stubhub, no help! Levi's Stadium Ticket Policies - San Francisco 49ers How to Get a Refund for All Your Tickets - Vulture be around to get first dibs at floor seats, on 09/20/2012 I went When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. If you want your refunds, go through your credit card companies or banks. I just bought a parking pass for an event. 4.6.2020. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . Needless to say, I received a full refund. Customer service all the way to your seat, 2000-2022 StubHub. Did StubHub's changed ticket refund policy violate Mass. law? IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Its a bs. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. They could not refund me nor give me the seats I wanted. This is so wrong in so many ways yet I don't have a leg to stand on. I requested refund now, but they didn't reply me yet. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. So I would like a refund for the pass that was never sent to me. Hi, @Fatsuma! Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. From that StubHub wallet page you can request a refund instead of keeping the credit. Awful company that I hope fails soon. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? She said to late sorry. Also, awfully bold of them to assume I would want to purchase through them again. All Rights Reserved. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Their poor customer service folks! Want to pick up my tickets from a UPS store. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner.