Inspite of giving all the details, continuous email stating - send it in new format or send more information. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Automatic Refunds What to do?? Doors Open: 5:00pm DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU means the unforeseen change of the date of an examination that. confirmation or our website for contact details. They are the shittest service in Australia. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. For many, international travel is back on the cards. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia The only reason people buy tickets from Ticketek is they have no other choice. ProductReview.com.au has affiliate partnerships. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. I reported the scam to my credit card provider! If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Hands down. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets 2023 ProductReview.com.au Pty. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. An incident number or report from the Police or relevant traffic authority. A copy of a notice from the examination body, school, college, or university confirming the change of date. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Sell tickets directly from your Ticketek Account. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Why is this company even allowed to operate?????? Safe, Fast and Verified This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! We may consider other Emergency Circumstances at our discretion. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. The phone message also contradicts itself. Jay Chou tickets | GIANTS Stadium | Ticketek Australia My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Just fake a doctors note, cant imagine they review them too carefully. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. 2023 Trustpilot, Inc. All rights reserved. A copy of a notice from the examination body, school, college, university confirming the change of date. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Where You have not been physically examined by a Doctor prior to the date of the Booking. I paid the additional cost in checkout for refundable tickets. Many of us haven't booked on line since COVID started, The site is worse than I remember. Maisie Peters: 7:00 7:45pm PDF Ticket & Entry Conditions Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions You can do anything you want if you're the only game in town. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I've bumped the ticket by responding as recently as January 2023. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Proof that the passport has been reported to and cancelled by your Government Agency. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. What happens to my money when I buy a ticket? No way to recover tickets. Voluntary relocation or where you are changing employer for a new role. Ticketek Australia | ProductReview.com.au (This can normally be obtained from the transport companys website). Ticketek Marketplace - Buy and Sell Tickets Ltd. All Rights Reserved. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Ticketek Marketplace Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. The best person in the world. Sick relative? To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Ticketek Marketplace - Buy and Sell Tickets There is no phone number, only an email which does not get answered. A copy of the travel warning from the Government Agency. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Years ago I did a few days temping at Tiketek. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Where You are the business owner or registered Director, or a member of Your family is. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Anyone has experience getting refunds from them or have advice on what I should do here? 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Any vehicleYouplan to use during theBooking. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . IfYoudid not make reasonable alternative arrangements to Attend theBooking. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I They haven't responded to my emails! How do I contact Ticketek? - Ticketek Australia Download the Ticketek App & add your ticket to your wallet now. It's the result of a monopoly. We may consider other Emergency Circumstances at our discretion. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Fire A report from the fire service and/or police. As it got closer to Christmas I started to worry, as they were to be presents. I couldn't return to where I was, no progress, the booking system repeated itself, etc. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Any temporary relocation for work must be for a period of at least 3 months. Why does Ticketek Marketplace charge fees? It goes against our guidelines to offer incentives for reviews. Terms & Conditions of Sale | Ticketek Australia Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Please also read the General Conditions of Refund. Why are there multiple listings for the same event at different prices? Adverse weather with no Government Agency warnings not to travel. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I just resold a ticketek ticket on Tixel. I have now been trying for a refund for 6 months. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Attend participate in, take part in, use, or be present at. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Please also read the General Conditions of Refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Refunds & Exchanges - Ticketek Australia Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Companies can ask for reviews via automatic invitations. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? chevron_left, Availability & type of seating will vary & is set by the venue. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Its a disgrace. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. A doctor cannot be You or a member of Your family. Forcing people to own smart phones is not giving people choice and freedom. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Abhorrently bad process for handling refunds and rescheduling due to illness. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. They gave me specific number to call to move tickets. Press question mark to learn the rest of the keyboard shortcuts. Are Refundable tickets available through Ticketek Marketplace? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand , please contact the Customer Service team directly for further advice about your Refund. Where You have not been physically examined by a Doctor prior to the date of the Booking. Ticketmaster Resale | ProductReview.com.au A doctor cannot be You or a member of Your family. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Frequently Asked Questions for Eligible Refundable - Ticketek Australia Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Still waiting for my refund 6 months. Released a technology that is fully flawed just like the rest of the governing bodies around the world. means weather where a Government Agency has issued warnings not to travel which mean. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). (This can normally be obtained from the transport companys website). Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. They will do anything to hide from you. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Are there any age restrictions enforced on my event? Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Tixel is a safe ticket marketplace to trade tickets from Ticketek. We also ensure all reviews are published without moderation. So thanks very much! failed the examination previously and had to re-sit. Scalping 18. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Confirmation that the document cannot be replaced in time for the Booking. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. This meant that I had to sit & concert was standing room only. A police report confirming details of the theft. She made time to help & sort out the transfer of tickets to this area. Where a Ticket is offered for sale, sold or Attendance at business meetings and business travel.