apple technical specialist training apple technical specialist training

They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. When a customer needs assistance, you quickly assess their situation. Choose your path document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. For more details and to apply, visit macadmins.org. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Stay up to date with what you want to know. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Copyright 2023 Apple Inc. All rights reserved. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. The training has been completely redesigned and moved to an online, self-paced format. Learn more about your EEO rights as an applicant (Opens in a new window) . You also have the option to opt-out of these cookies. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. It works only in coordination with the primary cookie. Own your learning schedule with self-paced, online courses. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Technical Specialists may be required to travel to customer sites. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. At other times, you refer customers to support team members who get them up and running again. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. I guess the one part of the job I didn't look forward to was closing the store at night. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Apple participates in the E-Verify program in certain locations as required by law. A woman in tears came into the store because she had dropped her phone in the water. 325 reviews from Apple employees about working as a Technical Specialist at Apple. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Each of those locations employs over 100 people totalling about. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. All Apple certification exams are delivered through OnVuea live, online proctoring solution. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Come to us in your pursuit of success. Our training team can help you book training for your organisation or for a third party. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. They must also have excellent customer service skills. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. 50 features and changes you might have missed in macOS Ventura. Bing Ads sets this cookie to engage with a user that has previously visited the website. Apples new IT training series begins with the Apple Device Support course. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Review information and details about the policies, terms, and conditions for Apple training programs. You need a current, government-issued ID to check in with the proctor and begin the exam. It was just a few days later when I received my first follow-up call. Take proctored certification exams from your home or office. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. They can also help businesses to develop and implement best practices for protecting their data. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Apple training delivers everything you need to learn about the technologyonline and on your time. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Your day in the Apple Store is filled with a range of focused support and service tasks. In this role, you wont be expected to repair hardware. It does not store any personal data. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! The best part of working for Apple: It had to be launch days! You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Records the default button state of the corresponding category & the status of CCPA. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Therefore, we are committed to treating all applicants fairly and equally. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. When a customer needs assistance, you quickly assess their situation. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. The next 10 days were essentially "Apple boot camp." This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Apple is a drug-free workplace. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. And after youve passed an exam, display your verified digital badge on any professional networking site. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. I will never forget them. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Apple's most powerful Mac will finally shift to Apple silicon. Analytical cookies are used to understand how visitors interact with the website. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. 2023 Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. I agree to the Privacy Policy & Terms and Conditions. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Youll need to be flexible with your schedule. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Because to create products that serve everyone, we believe in including everyone. Its a secure, shareable credential. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . It lasted 10 days and was always closely monitored by a manager and a store lead employee. Helping customers and providing technical assistance. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Melissa is learning about more than technology. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Learn more about the E-Verify program (Opens in a new window) . We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. . The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Learn more (Opens in a new window) . By helping Apple maintain strong relationships with customers, you are instrumental to our success. Check your badge on Credly for specific expiration dates. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. You can find information about the accommodations request process in the. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. The energy on these days rocked my world. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. The entire store team benefits from your commitment to providing the best care for customers. Do you love how it feels to help others? This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Learn more (Opens in a new window) . Take proctored certification exams from your home or office. You know, just like the things we make. The entire store team benefits from your commitment to providing the best care for customers. The mob used the electronics in the store to play music and record their dance routine. Both full-time and part-time jobs are available. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. However, we cannot independently confirm if the Weibo account has a proven track record. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. When a customer needs assistance, you quickly assess their situation. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Apple Inc. All rights reserved. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. The program is open to institutions in Europe, the Middle East, India, and Africa. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. They may also be responsible for providing support to Apple Authorized Service Providers. At first I didn't understand why she was so upset about an easily replaceable phone. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. A career as an Apple Technical Specialist can be both rewarding and challenging. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. See which role best matches your experience. And after you've passed an exam, display your verified digital badge on any professional networking site. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. . Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . As mobile devices become more complex, technicians will be needed to repair and maintain them. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Geniuses often made $25 to $30 an hour based on their tenure. Along the way, youll be updating your technical know-how and educating team members about technical issues. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. It was a month before any of us would be on the sales floor alone. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Do you love how it feels to help others? Apple today launched updated professional training and certifications for IT support and management. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. This cookie is set by GDPR Cookie Consent plugin. 2023 They may also move into management positions. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Title(s) held: My official title was "specialist." You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Badges are issued and managed through Credlys digital badging platform. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Navigate to our course pages through the links below. The cookies is used to store the user consent for the cookies in the category "Necessary". When youre authorized or certified in your area of business or expertise, you also represent Apple. I also think readers might find the level of diversity among the talent at Apple very inspiring. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . You will be working with customers one-on-one to help them with their Apple products. The cookie is used to store the user consent for the cookies in the category "Analytics". Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple is an equal opportunity employer that is committed to inclusion and diversity. When a customer needs assistance, you quickly assess their situation. Apple is a drug-free workplace. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist.