People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For a better experience, please enable JavaScript in your browser before proceeding. Gift card orders cannot be delivered to PO Boxes. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. The fee is detailed (listed as "booking fee") on your order summary at checkout. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. Do You Offer Hearing Devices? But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. You can receive refunds for tickets up to 60 minutes before the showtime. Activate card. How do I update/change my payment method in the Regal mobile app? Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. Once I tried to purchase online they said that my card wasn't activated. Companies can ask for reviews via automatic invitations. Wow! Review Movie Club Credit Activity. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Can I Get a Fandango Convenience Fee Refund? Penny Lanes Bowl & Games 2023 . Do not use them.Mike. This was a horrible experience and customer service was none. Concessions are always on the menu with an AMC Gift Card. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. How Do I Apply For aJob? View recurring transaction details for previous monthly payments. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Cinemark - Refund Request The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. Information provided by various external sources. Fandango does not offer partial refunds either. Fandango.com Reviews - Viewpoints.com How can I find a copy of my confirmation email? The cost was $12.00. They issued me a credit and the credit did not work! All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). Did not know this until tickets were refused at Idaho theater. Called 2X have to wait for 24 - 48 hrs . Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. The matinee hours may vary by theatre location based on market or territory. I'd rather sit at home and watch a movie on tv. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. Is the ratings system a law? Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. No. Some websites just DO NOT work properly & it seems We will fax your bank on your behalf and, if you so choose, contact Fandango for you. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Can I Purchase Tickets atFandango? If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. I was able to make a reservation immediately! I hadn't heard about their AWFUL CUSTOMER SERVICE. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. You can check your gift card balance here. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Please notify your group sales team member if you do plan on bringing in a cake for your event. Customer service was terrible. Please visit our Health & Safety Action In Regards to the Coronavirus page. Security issues have become a daily part of our lives in America. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. CDA Idaho. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Any money or points on thecard will be merged to the account number you want to keep. FAQ Tickets and Passes - AMC Theatres Before purchasing, we urge you . They refuse to give refunds via email or chat. How Long Before Fandango Customer Service Answers? Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. When I click on the link, the webpage comes up only as text. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. No record of transaction. Scroll down to the theatre you plan to visit, and click on the theatre name. Have you tried pulling up your order/confirm on the mobile app? Employment Always look for the "No Passes" or "Special Engagement" description next to the film title. HORRIBLE. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. So hit them up on Twitter and they'll help. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. It's a long and frustrating process. Refund requests are not accepted after showtime. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? On the Confirm Order page, enter the gift card number and 4-digit PIN. Check balance. I was about to purchase when the screen went blank. I received a Fandango giftcard for Christmas. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Check Movie Club Credit Balance. For example, one theater might receive one film to play, another theater might receive another. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. There's a little square with the broken image . Pleaseclick herefor further details on how to use your Fandango gift card. It cant be retrieved or turned into any kind of credit. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. All rights reserved. The fee is displayed on the Order Summary during the online purchase process. Student discounts are not available online, and are only offered at select Paragon Theaters. Doesn't do anyone any good to get a reply 2 hours or more later. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. . Please note: tickets or receipts may not be printed from our app. Check who called Reverse phone lookup. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. No, the system is not designed to serve the function of "critic." No, the rating system is strictly voluntary and carries no force of law. Hours. Need a receipt? DMCA. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? You have the ability to waive the service fees on Fandango with AMC Stubs. Gift Cards Offers. My plans changed - can I refund my order? What is a Mobile Ticket? How do I use Regal Gift Cards to purchase tickets? No children 6 and under are allowed into a "R" rated movie. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Open it in your web browserand start exploring the services we can offer. AMC couldn't cancel it. If you prefer calling, you can request a refund on the phone. This is illegal and I will not just forget and move on. Fandango offers refunds or exchanges, and there are several ways you can go about it. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Legal Reigns supreme. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. JavaScript is disabled. Do not waste your time purchasing from Fandango. Bought 4 tickets using a gift card & balance going on my credit card. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. I purchased my ticket and can't find it - Customer Service Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! Most of our theaters offer military discounts. With this app, sometimes it works and sometimes it doesn't. The ultimate first world problem! What are the theaters' admittance procedures? Gift cards carry NO expiration date or dormancy fees. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. That makes six. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Donation requests must be submitted at least 8 weeks before an event. Children under 3 are free except in reserved seating and recliner locations. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. When it comes to the tickets purchased for a special pricethey are nonrefundable. 0 stars if possible. How Long Does It Take for Fandango to Process the Refund? A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. I forgot to print a ticket off Fandango. How can I still get in - Quora Why Isn't a Certain Movie Playing at My Local Paragon Theater? Ticket Policy | Fandango You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. Sign into your Regal Crown Club account. Online orders can be paid with Visa, MasterCard, American Express and Discover. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. If your card is registered, the theater can look up your account with your registered phone number or email. Click Print Receipt under Orders. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. SCAM LIKE: Attempted to use the fandango site. The Regal Crown Club FAQ's can be found here. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. I can promise you. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. I realize the last one will be a longshot but I wasn't sure. Children under 2 who do not require a seat are free. It goes against our guidelines to offer incentives for reviews. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Create an account to follow your favorite communities and start taking part in conversations. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Do You Sell Group Tickets? Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. When I purchase tickets online, it requests a zip code, but what if you're from Canada? The page that is presented will provide you with pricing information, as well as student and military discount availability. You can receive refunds for tickets up to 60 minutes before the showtime. No thanks I will call the theaters they know where they are located. They do not call back as promised. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. And Fandango said their system was showing failed transaction. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Unfortunately, Special Engagements carry a pass restriction. Additional outside food and beverage is prohibited. Tickets purchased through Fandango.com can be used at AMC theatres. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. Sign up for our e-showtimes by clicking on the email icon on our website home page. I can guarantee you. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. It usually takes about 72 hours for the Customer Support team to respond to your query. Press question mark to learn the rest of the keyboard shortcuts. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. The Regal Crown Club rules can be found here. You bet. Gift cards can be purchased at all or our theater locations or online byclicking here. It was their systems error that caused this entire issue! Promo Code: VDAY23. Oct 28, 2015. I'm now complaining to corporate Fandango is awful! Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! Recliners If you need assistance for any reason, please ask one of our theatre personnel for assistance. Please call theatre for any local restrictions. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ushers may conduct additional photo I.D. Is Your Popcorn Gluten Free? I cancelled my movie tickets and there was some type of glitch because it didn't go through. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. They probably make more money scamming than selling tickets!!! Refunds are available in certain limited circumstances described below. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Any purchase made with a gift card must go to the box office for refunds. I have reached out to customer service multiple times with no response. DO NOT USE THEM for movie tickets. I contact Fandango. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. I never got a confirmation from it and on my bank account it said it bounced back. Completely fraudulent activity. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. A patron desiring to purchase multiple tickets must provide a valid photo I.D. So, don't be shy with them at the box office. Not all ticket types are available for all performances. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Here are 8 tips for writing great reviews. Not all Regal Entertainment Group locations offer a bargain matinee price discount. The next day I notice charge on bank account. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. and start exploring the services we can offer. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Why do you charge a booking fee? Very poor business model! Donation Request We charge a nominal fee per ticket in order to maintainthis service for our valued guests.