Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. The seller is not responsible for paying shipping fees. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. As of Oct. 13th 6:38 pm I am unable to access my tickets. Full refund and apology for lack of ticket delivery. The second time was one of my worst experiences trying to buy event tickets. Vivid Seats goal is to safely and securely connect customers with event tickets. He reassured me of any concerns I had and was very patient with me. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. We apologize that you didn't receive the tickets you requested, Charlotte. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. No refund offered!! On December 13, 2022, I received the tickets from Vivid. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. She says no digital. Thank you, you have successfully subscribed to our newsletter! Dont EVER use vivid seats for any purchases. 5.5 Total Score. Vivid Seats ranks 25thamong Ticketssites. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! At this venue, Section B is behind the Pit. We're serious about getting you to the live events that you love. It guarantees your tickets will be valid and arrive in time for the event. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I found two separate listings for tickets in the same section and row. . Will be buying more tickets from them in the future. I paid $322.17 for 3 seats. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! They take your money, and you have no valid tickets. Enjoy reading our tips and recommendations. Also, VividSeats says all orders are 100% . This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Contact Us About The Company Profile For Vivid Seats LLC. You get an email when the tickets are sold, and then you either upload them or ship them. Vivid refused a refund! On 02/16/2023, I bought two concert tickets. These were sold from the originator which means there's no reason they couldn't have been refunded. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Tickets to Aint to Proud Stage Play in West Palm Beach. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. All I got was a run around, excuses, and finally no response what so ever. We would like the opportunity to turn this around for you. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Long story short I never received the parking pass and had to pay in full at the gate. This will help us to determine next steps. I purchased tickets to the motley Cre concert in Seattle in 2019. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. "We have currently put them on 'No Rating' while they investigate the complaints and . We value your privacy. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Downgraded Tickets Sent - Not what I paid for. We also confirm that your tickets are general admission. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Patient, reassuring, and kind -- why I will use this entity again! Repeatedly asked to speak to manager and he refused. I purchased tickets through you company for the September 11, 2022 Rodeo. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Spent all week leading up to the event trying to call only to get the worst support ever. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Despite very different reviews, the site is very popular not only in America but also abroad. Do I need to print these tickets? We believe in full transparency, and strive to ensure our fans are informed. Thanks Vivid Seats. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. I suggest never doing business with them. The third party did not send us the electronic tickets. Purchased parking for the Super Bowl. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Never received tickets or a refund let alone even an apology. Customer service would not help since the event was technically postponed and not cancelled. Read full review of Vivid Seats and 1 comment. Never again. I never will again. Great service. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. However, no matter what link they have provided I cannot access these tickets. Do not waste your time or money on this company. Vivid nor Ticketmaster seem to care about my issue. Never again. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. HORRIBLE experience. Apply this Vivid Seats coupon code for $15 off first . Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Providing an exceptional buying experience is something we want all of our fans to experience. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I never used them before but I know many people who have. How is one supposed to know that xfer Piggyback means your tickets aren't together? They go above and beyond to make my transactions fun and fast! My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Very helpful indeed! The company says it "provides a legit, safe and secure platform. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. GAME WAS NEXT WEEK. Vivid seats has been getting scammy lately. They didn't even attempt to make it right. Thank you. The total price was $1405.95. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. I'm very disappointed in Vivid Seats. The latest review was 2 months ago. 1,560 talking about this. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. The person the ticket was for has since died. I was purchasing 3 tickets and wanted to make sure we are all seated together. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. They won't refund me or get me two tickets together. ColPhorbin 1 yr. ago If there is more I will do that as well lost time and money. I tried calling two hours before my event as the tickets never arrived. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. These people are thieves and liars. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. I bought 2 tickets to Super bowl for my 11 year old son. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. I wish you didn't exist. How you capitalize via mass buyout of tickets and resell with fees and markup prices. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. and their online chat system is useless. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because 2. Here are 8 tips for writing great reviews. We paid $1,279.45 for these tickets. The support team was very friendly, knowledgeable about the event, and got me great seats. You can count on usas our fans already know. Customer identification can be provided if needed. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Not game day yet so have not opened app for seats. They refuse to give refunds for anything. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Yes, you get great prices on concert tickets because it is a con. He'll be heartbroken. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Its location on this page may change next time you visit. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. They refused to issue a refund as they said the tickets were sent via email. BS. This is not what I paid for. says they have a no refund policy unless the event is cancelled. The following is a chronological timing of the events that occurred: I asked to print the tickets for my group but was told I had to use the electronic system. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Jeremy of Las Vegas, NV Verified Reviewer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. The moment you hit submit, they have your money and will not refund. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more.
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